Frequently Asked Questions

Choose a gift in the shop, add it to your cart and go to checkout. Enter the recipient's name, full address and phone number, pick a delivery date and time, and pay online. We send you an order confirmation by email.

No. You can check out as a guest. With an account you can see your past orders, save addresses and collect reward points.

Yes. Write your message in the comments box at checkout and we will include it with the gift.

Yes. If you can't find what you are looking for, contact us with the details and we will tell you if we can arrange it.

We deliver across Bangladesh, including Dhaka, Chittagong, Sylhet, Rajshahi, Khulna and Mymensingh, and to other countries such as the USA, UK, Canada, Australia, New Zealand, Pakistan and India. See Locations We Ship To.

You choose the delivery date and time slot at checkout. Please allow 48 hours for most items. Products marked USA Direct ship from the USA and need about 15 working days.

Our delivery team calls the recipient to confirm the address and a good time to deliver. We can't deliver without a valid phone number, and if we can't reach the recipient or find the address we can't offer a refund.

You can pay by credit or debit card (Visa, MasterCard, American Express, Discover, JCB and UnionPay) through our secure Stripe checkout, or with PayPal.

Yes. Card payments are handled by Stripe, a secure payment provider. We never see or store your full card details.

Please contact us. We do not give cash refunds, but we will gladly replace a product that is not to your satisfaction or give you store credit for a future order.

Non-perishable items can be returned for store credit or exchange within 15 days of purchase. Consumable items such as cakes, flowers and food can't be returned. See Shipping & Returns.

Call us on +1 (718) 587-1730 (USA) or +880 1678-623255 (Bangladesh, also WhatsApp), or email admin@utshob.com. You can also use our contact page.